SEPTEMBER 14, 2023 | Critical Update on Beacon and PIS Access Issues and Error Encounters
Dear Valued Clients, We extend our gratitude for your continuous sharing of information regarding the intermittent issues initially observed by PLDT end-users. We are now receiving additional reports suggesting that we need to conduct further verification.
Disable editing of Discharge Diagnosis Once the Patient has already been tagged MGH
Maam/Sir: Regarding discharge diagnosis DX sa HIS po may way po ba na ma disable ung module of editing upon tagging the patient as MGH. may instance kasi once na na process na ung phic claims niya at ICD codes nabago ni station ung Diagnosis nang patient
Follow up Ticket
Follow up Ticket#193480
Follow-up Ticket #193807
Sir / Madame: Good day. Makikiassist lang po sa aming Ticket # 193807. Thank you. :-)
Update re: "Important Advisory: PLDT Users Experiencing Access Issues with Beacon Portal and HIS"
UPDATE as of SEPTEMBER 14, 2023 - 10:00 AM "Important Advisory: PLDT Users Experiencing Access Issues with Beacon Portal and HIS" Dear Valued Clients, We wish to provide you with an important update regarding an ongoing issue. It has come to our attention
SEPTEMBER 13, 2023 | PLDT Users Experiencing Access Issues with Beacon Portal
Dear eClaims Users, We would like to inform you that some PLDT users have reported difficulties accessing the Beacon portal. We understand the inconvenience this may cause, and we are actively working to further investigate the issue. Our technical team
Additional Report in HIS from version 7 - CR1 and CR2
Good day. We at the VMMC are requesting for the additional reports previously present in MEDIX V.7. The CR1 and CR2 report templates. Attached is the file copy of the templates.
CAN'T UPLOAD DOCUMENTS
SEPTEMBER 7, 2023 | Clarification Regarding Temporary Closure of Specific Tickets
Dear valued clients, We are reaching out to provide further clarification regarding the ticket statuses and the circumstances that lead to the temporary closure of certain tickets in our system. We believe it's important to ensure that our valued clients
Ticket #190767 Status Update
Hi, Any updates regarding of my ticket status? Anyone willing to tackle this issue? It seems late by 21 days.
SEPTEMBER 4, 2023 | Optimizing eClaims Success: Best Practices for Efficient Submission
Dear eClaims Users, We're here to offer you essential guidance to ensure efficient eClaims submission. Our goal is to help you avoid technical challenges and prevent errors when dealing with a higher number of claim transactions. Based on the tickets
Laboratory result
Clarification in Bizbox Advisory Regarding (Urgent Attention Required: Critical Adjustments Needed for Exe Version)
Hi Bizbox, Could you please clarify when the process of removing the 1st document in the RTH claims, which contains multiple documents of the same type, will start? Will this action be initiated prior to the rebuild or upon the installation of the rebuild?
TB DOTS
Sir/Madam, Ngayun lang po kasi nagka TBDots claims na isusubmit sa phic, anu po kailangan sa settings sa HIS at PHIC Module para po maka submit kami? Since, iba po kasi accreditation ng Hospital sa TBDots anu po guidelines para maSET yung accreditation
SEPTEMBER 4, 2023 | Important Update Regarding Windows / SQL Versions End of Life
Dear HIS users / IT Team / @everyone, We wanted to bring to your attention a critical update concerning the status of Windows Operating Systems and SQL Server versions. This update is specifically relevant to the Microsoft software used to meet your Bizbox
SEPTEMBER 1, 2023 | Server Recommended Specifications for Facilities of Different Sizes
Dear HIS users / IT Team, As part of our commitment to providing optimized solutions, we have prepared updated recommendations for server standard specifications tailored to facilities of different sizes - small to midsize, medium to large, and large
AUGUST 30, 2023 | Guidelines for Generating Logbook Report as per PHIC Circular No. 25 Series of 2005
To all HIS users, We are noticing an increase in the number of inquiries and requests related to PhilHealth Circular No. 25, s-2005, which concerns the Revised and Updated Guidelines on Logbooks. We wish to take this opportunity to inform, remind, and
Follow up Ticket #190767
Any updates regarding on this?
Makiki-assist po sa Ticket Id #192378
Sir / Madame: Makiki-assist po sa Ticket Id #192378 Thank you.
Follow up ticket
Hi Ma'am/Sir, Good Day! Follow up tikcket #191786 Salamat at God Bless
AUGUST 23, 2023 | Elevating Efficiency and Communication: Centralizing Our Hotline Numbers for Enhanced Services
Dear Valued Clients, We're excited to share that we're currently in the process of exploring alternative approaches to centralize our existing hotline numbers, aiming to enhance efficiency and communication. Rest assured, we're committed to keeping you
Follow Up Ticket #190305
Still no updates?
Follow up Ticket #190767
Still no updates?
AUGUST 18, 2023 | Ninoy Aquino Day Holiday: Limited Online Support and Important Reminders
Dear Valued Clients, We hope this message finds you well. We want to inform you in advance about the upcoming observance of Ninoy Aquino Day on August 21st. As this day is a national special nonworking holidays, we would like to communicate our operational
AUGUST 17, 2023 | Ensuring Clarity and Compliance: Guidelines for Transmitted Claims
To our valued clients, To address your frequent inquiries regarding the editing or reprocessing previously submitted claims, we want to offer clear guidance and reminders. We recognize the importance of accurate and timely claim processing, and we're
AUGUST 17, 2023 | Website Restored
WE'RE BACK! The BizBox Website has been restored. You may now visit us at www.bizbox.ph Thank you for your patience.
Follow-up Ticket #190942
Sir / Madame: Good day. Makikiassist po sa aming ticket #190942. Salamat po.
AUGUST 14, 2023 | Corrections/Clarifications on PhilHealth Advisory 2020-0023
To Our Valued Clients, We wish to provide an important update and correction in relation to our previous communication dated July 14, pertaining to "Clarifications on PhilHealth Advisory 2020-0023 - PhilHealth Systems Optimization." This revised information
AUGUST 27, 2021 | Bizbox Service Level of Agreement
To all Bizbox Clients, We would like to invite everyone to review our updated Service Level Agreement (SLA). You may refer to the latest SLA in our Helpdesk Portal, under the Getting Started topic in our KBAs. Kindly take your time in reviewing this standard
Change Disposition on Discharged Outpatient Patient
May way po ba para ma edit disposition nito? Outpatient po. Gagawing Died. Thanks In Advance!
AUGUST 11, 2023 | Celebrating Our Remarkable eClaims Users
Celebrating Our Remarkable eClaims Users Dear valued clients, We extend our heartfelt gratitude to the dedicated and active 4,000+ members of our Facebook group page. Your consistent presence and engagement with our regular announcements and advisories
AUGUST 11, 2023 | BizBox Advisory: Legal Papers and Documents
Reminding clients and suppliers, that all legal papers and documents must be submitted to the office. The exact location of the office is as follows: 2F Bayanihan Center Annex, 132 Pioneer Street, Mandaluyong City 1550 For any urgent issues, concerns,
Followup on ticket 189847
Followup on ticket 189847. Our schedule is today at 10 AM. Up to now, we received no reply from Bizbox.
RTH Soa 12% Vat exempt Inpatient Senior Ctzn.
Hi Good day!.. Question lang po.. may na recieve po kami RTH reg. 12% vat exempt... wala naman po kami binago sa system at sa computation ng system.. sa ngayon po lumalabas lang yung vat exempt namin sa soa pag ER at OPD cases lang ng mga SC. pero pag
Eclaims Inquiry
hi good morning po, baka po pwede mka hingi nang tulong kung pano po mkapag upload nang forms for eclaims po, di po kasi ako makapag upload. Salamat po
Follow up Ticket #190295
Any agents willing to assist us? Thanks
August 2, 2023 - Bizbox Advisory - Webservices OFFLINE status
Dear valued users, We would like to inform you that the Bizbox web services are currently experiencing a temporary downtime, despite having been stable for the past few days. Our team is actively investigating the root cause and its potential connection
beacon portal
hi maam/sir wala po ba connection ang beacon 2days na po, salamat po
MMS Asset Management - Setup and Options
Hi Ma'am/Sir, Do any idea po what will be the effect after activating the "Enforce Departmental Access in Asset Management" in Setup and Options (MMS)? Thank you!
Connection Problem - July 04, 2023
Sir / Madame: Good day. May problema na naman po sa connection ng Beacon.
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