Dear Valued Clients (@everyone),

We would like to inform you that April 9, 2024 is a regular holiday honoring Araw ng Kagitingan (Day of Valor). This day commemorates the fall of Bataan, recognizing the heroism and sacrifices of our war veterans. In addition, April 10, 2024 was also declared a Holiday in observance of Eid al-Fitr, which marks the end of Ramadan.

During this period, our support services will be operating with limited availability. While we will have a dedicated team on duty to assist you with any urgent matters, please note that response times may be slightly longer than usual. We appreciate your patience and understanding in advance.

Limited Online Support: Bizbox is committed to assisting you during the holiday period. Our team will be available for limited online support for critical matters. Kindly reach out through our online support channels for prompt assistance.

Submitting Tickets for Non-Urgent Issues: For non-urgent matters, kindly submit a support ticket through our helpdesk portal. Our team will address these issues following our regular schedule. We appreciate your patience in this regard.

eClaims Transactions and Planning Ahead: Considering potential holiday impacts, it is advisable to plan ahead for eClaims transactions. Contact us for guidance on eClaims assistance if needed.

IT Team Check and Maintenance Activities: Please ensure the active and secure status of backups and related maintenance activities. Proactive measures contribute to system stability and security.

Helpdesk Portal: We encourage you to utilize our Helpdesk Portal for valuable resources, including Knowledge Base Articles (KBA) and manuals. Additionally, you can access the new Bizbox ChatBot for assistance. Detailed guidelines on Bizbox product features and functions are available at https://helpdesk.bizbox.ph/portal/en/kb/articles-1.

We appreciate your understanding. The Bizbox team remains dedicated to providing support even during holidays.

Best Regards,

The BizBox Team