Dear Valued Clients,

 

We kindly encourage our valued clients to transition to and utilize the BizBox Chatbot, as we gradually migrate our support services to this platform. Introduced last year, this chatbot offers efficient and convenient assistance tailored to your needs.

 

Explore Topics and discover answers tailored to your needs with our range of available topics:

 

- Product Inquiries: Obtain detailed information about BizBox products.
- BizBox Finance Inquiries: Receive assistance with finance-related matters.
- Technical Support: Get help with technical issues and troubleshooting.
- Installation, Security, and Maintenance: Access guidance on installation procedures, security protocols, and maintenance tasks.
- Connect to an Agent: Initiate communication with a support agent for personalized assistance.
- Follow up on Submitted Tickets: Track the progress of your submitted tickets for timely resolution.

 

Advantages of BizBox ChatBot Support:

 

1. Accessibility: Users can access assistance without enduring prolonged wait times typically associated with phone calls.
2. Multitasking: Allows our clients to handle other tasks simultaneously.
3. Written Record: Chat transcripts provide a written record of the interaction, which users can refer back to for clarification or documentation purposes.
4. Reduced Wait Times: Chat support often has shorter wait times compared to phone support, allowing users to receive assistance more quickly.
5. Less Interruption: Users can continue activities uninterrupted as they can attend to other tasks while waiting for a response.
6. Visual Aids: Facilitates sharing of screenshots and links.

 

In summary, BizBox ChatBot support offers enhanced accessibility, efficiency, and convenience for our clients, thereby delivering a seamless and highly effective support experience.

 

To connect with the BizBox Chatbot platform, follow these steps:

 

1. Access through Helpdesk Portal:
   - Visit the Helpdesk Portal at [https://helpdesk.bizbox.ph/portal/en/signin](https://helpdesk.bizbox.ph/portal/en/signin).
   - Look for the BizBox chatbot icon and click on it. If you don't see the icon, please refresh the page.

 

2. For New Clients:
   - If you don't have a Helpdesk Portal account yet, you'll need to register.
   - Send an email to helpdesk@bizbox.ph with the following details:
     - Facility Name
     - Facility Address
     - Contact Number
     - Email Address (for the new account)
     - User's Name (for the new account)
     - User's Designation (for the new account)

 

3. Alternatively:
   - Contact the dedicated Helpdesk team via Facebook message for registration assistance.

 

4. Important Note:
   - Each facility can register a maximum of five (5) Helpdesk Portal accounts.

 

By following these steps, you'll be able to connect with the BizBox Chatbot platform easily and enjoy prompt assistance whenever you need it. We're looking forward to assisting you!

 

Best Regards, 

BizBox Team