Dear Valued eClaims Users, 

We have received reports and observed intermittent connectivity issues with the PhilHealth web services. These disruptions typically stabilize after some time and may be related to the high volume of claims submissions following the recent long weekend and end-of-month rush.

These issues are more common during peak hours. We recommend retrying during non-peak times to avoid delays. Additionally, please ensure to clear your cache, use different web browsers, and confirm that your internet connection is stable.

If you continue to experience intermittent loading issues, please retry later. If the problem persists, feel free to escalate it to us for further assistance.

We are actively monitoring the PhilHealth web services and will migrate to alternative servers if we detect significant loading or bottlenecks. We will also escalate this matter to PhilHealth’s central IT team for further investigation.

Thank you for your patience. 

BizBox Team