December 11, 2023 | HOLIDAY BREAK DECEMBER 2023 - JANUARY 2024

December 11, 2023 | HOLIDAY BREAK DECEMBER 2023 - JANUARY 2024

Dear Valued Clients,

We want to kindly bring to your attention once more that, in observance of the annual Christmas break at Bizbox, our regular operations will be temporarily suspended from December 15, Friday, until January 2, Tuesday next year. Normal operations are set to resume on January 3, 2024.

Please take note of our operational plans and support arrangements during this period.

Limited Online Support: Bizbox is committed to assisting you during the holiday period. Our team will be available for limited online support for critical matters. Kindly reach out through our online support channels for prompt assistance.

Submitting Tickets for Non-Urgent Issues: For non-urgent matters, kindly submit a support ticket through our helpdesk portal. Our team will address these issues following our regular schedule. We appreciate your patience in this regard.

eClaims Transactions and Planning Ahead: Considering potential holiday impacts, it is advisable to plan ahead for eClaims transactions. Contact us for guidance on eClaims assistance if needed.

IT Team Check and Maintenance Activities: Please ensure the active and secure status of backups and related maintenance activities. Proactive measures contribute to system stability and security.

Helpdesk Portal: We encourage you to utilize our Helpdesk Portal for valuable resources, including Knowledge Base Articles (KBA) and manuals. Additionally, you can access the new Bizbox ChatBot for assistance. Detailed guidelines on Bizbox product features and functions are available at https://helpdesk.bizbox.ph/portal/en/kb/articles-1.

We appreciate your understanding. The Bizbox team remains dedicated to providing support even during holidays.

Thank you for another year of partnership. We eagerly anticipate the opportunity to continue serving you in the coming year. Wishing you and your loved ones joy and prosperity during this holiday season.

Best Regards,

The BizBox Team

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