Dear Valued Clients,

We would like to inform you in advance about the upcoming special non-working on Friday, February 9, 2024, for the celebration of the Chinese New Year.

Please be advised of our operational plans and support arrangements for this occasion.

Limited Online Support:
Bizbox is committed to assisting you during the holiday period. Our team will be available for limited online support for critical matters. Kindly reach out through our online support channels for prompt assistance.

Submitting Tickets for Non-Urgent Issues:
For non-urgent matters, kindly submit a support ticket through our helpdesk portal. Our team will address these issues following our regular schedule. We appreciate your patience in this regard.

eClaims Transactions and Planning Ahead:
Considering potential holiday impacts, it is advisable to plan ahead for eClaims transactions. Contact us for guidance on eClaims assistance if needed.

IT Team Check and Maintenance Activities:
Please ensure the active and secure status of backups and related maintenance activities. Proactive measures contribute to system stability and security.

Helpdesk Portal:
We encourage you to utilize our Helpdesk Portal for valuable resources, including Knowledge Base Articles (KBA) and manuals. Additionally, you can access the new Bizbox ChatBot for assistance. Detailed guidelines on Bizbox product features and functions are available at https://helpdesk.bizbox.ph/portal/en/kb/articles-1.

Thank you for your understanding and cooperation during our special non-working day. We appreciate your continued trust in Bizbox.

Best regards,
BizBox Team