February 20, 2026 | Advisory - RTH Validation Remark “No Record Found” (eSOA Concern)

February 20, 2026 | Advisory - RTH Validation Remark “No Record Found” (eSOA Concern)

Dear Valued Client,

We would like to provide an update regarding the reported RTH validation remark: “No Record Found”

Upon coordination and verification, we confirmed that the affected claims were successfully submitted from the BizBox system. However, during adjudication, some PROs encountered a “No Record Found” message when retrieving or viewing the corresponding eSOA XML file.

This specific concern has already been escalated to the appropriate PhilHealth main office for further evaluation and necessary system adjustments.

Current Guidance from Some PROs
While the evaluation is ongoing, several PROs have advised facilities to continue processing claims as usual. To help minimize similar occurrences, they recommend observing the following:
  1. Always generate the eSOA XML file prior to submission.
  2. Upload the PDF copy of the eSOA under the document type “SOA.”
Proper tagging of the PDF document as “SOA” allows the reviewing office to correctly identify and reference the supporting document in case the XML encounters retrieval or viewing issues.

Note: Guidance may vary per PRO. Kindly coordinate with your assigned PRO for any additional recommendations they may require.

We will continue to monitor this matter closely and provide further updates once additional guidance or system adjustments are released.

Thank you for your cooperation.

Best regards,
BizBox Support Team