JULY 07, 2023 | Intermittent downtime of the eClaims web services

JULY 07, 2023 | Intermittent downtime of the eClaims web services

UPDATE as of JULY 10, 2023 - 8:30 AM

Dear eClaims user, 

During our initial testing today, we encountered connection errors on certain servers that were reported as online. To address this issue, we attempted to migrate to other servers in order to ensure continuous connectivity. Currently, we are able to establish connections, but we will closely monitor the situation and switch to alternative servers if required.

Additionally, we are eagerly awaiting the release of an official advisory directly from Philhealth main regarding the ongoing downtime of the eClaims webservices. However, it is worth noting that some Regional Offices (PROs) have already issued their preliminary advisories regarding the situation. We continue to stay updated and anticipate the release of the official advisory from Philhealth main.

We kindly request you to perform testing and retry submissions, as some users and facilities have reported successful transmission at this time. However, if you encounter any issues or receive any error messages during the process, please promptly report them to us. This will allow us to escalate the matter appropriately and address any problems that may arise.


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Intermittent downtime of the eClaims web services
UPDATE as of JULY 7, 2023 - 12:00 NN
To our valued clients,
At approximately 8 am, we experienced another complete downtime of the eClaims web services, despite establishing a stable connection earlier. We promptly reported this issue to PhilHealth Central.
Furthermore, we have received email threads from other clients indicating that their PRO (PhilHealth Regional Office) released a formal email acknowledging the ongoing server issues. According to the information shared, the technical team at PhilHealth is actively working to resolve these related issues. We have been advised that an advisory will be released soon, providing updates on the current status and outlining the necessary steps for handling all pending claims.
Please be assured that all valid complaints, statements, requests, and suggestions from our clients have been duly escalated for PhilHealth's careful consideration. We are closely monitoring the situation and will keep you informed of any further developments.
Helpdesk Team,
Bizbox, Inc.