JULY 03, 2023 | eClaims Webservice Connection

JULY 03, 2023 | eClaims Webservice Connection

Update as of 3:00 PM 

Based on our recent monitoring and testing, we are pleased to inform our valued clients that the eClaims services are gradually being restored. You may now resume testing your connections and submitting claims through the system.

However, please note that since the server has just been restored, there is a possibility of increased user traffic, which may result in slower response times during peak hours. We kindly request your understanding and patience in such instances. Our team is actively monitoring the system to ensure its stability and full restoration.

We recommend continuing to monitor the performance of the web services until they are fully stable. This will help ensure a smooth and uninterrupted experience for all users. 

Should you encounter any issues or require further assistance, please do not hesitate to reach out to our support team. Thank you for your cooperation and continued trust in our eClaims services.

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Update as of 1:00 PM


We would like to inform you that all eClaims web services are currently offline as of the time of this notification. We are actively awaiting advice from PhilHealth Main regarding the status of these servers. Once we receive an update and/or fix from them, we will promptly inform you.

We sincerely apologize for the inconvenience caused by the unavailability of the eClaims web services. Rest assured, we are diligently working with PhilHealth towards restoring the services as soon as possible. We understand the importance of these web services and the impact their unavailability may have on your operations.

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To all eClaims users, 

We are currently encountering connectivity issues with our eClaims webservices, ranging from intermittent connections to complete loss of connection. Despite transferring to active servers, we continue to experience persistent "timeout errors" that are preventing our valued clients from submitting their claims and conducting eClaims-related transactions.

Our technical team is diligently working on resolving this issue as a matter of urgency to restore stable and reliable connectivity. To expedite the resolution process, we have promptly escalated the matter to PhilHealth Central for their assistance and expertise.

We will keep you informed of any updates from our team and PhilHealth regarding the progress of resolving these connection issues. Once again, we apologize for the inconvenience and thank you for your understanding and continued support.