Dear eClaims Beacon Users,

It has come to our attention that some users may be encountering a Server Error in "/" Application when accessing eClaims Beacon. We understand the inconvenience this may cause and would like to provide you with a simple solution to resolve this issue promptly.

To address the Server Error, we recommend clearing your browser cache. Follow the steps below to clear your cache:

1. Google Chrome:
- Press Ctrl + Shift + Delete on your keyboard to open the Clear browsing data window.
- Select the time range "All time" or choose the desired time range.
- Check the box next to "Cached images and files."
- Click "Clear data."

2. Microsoft Edge:
- Press Ctrl + Shift + Delete on your keyboard to open the Clear browsing data window.
- Ensure "Cached data and files" is checked.
- Click "Clear."

3. Safari:
- Go to Safari > Preferences > Privacy.
- Click "Manage Website Data."
- Click "Remove All."

We kindly request that you refrain from submitting tickets regarding this issue, as clearing your cache will resolve the error. However, if you continue to experience difficulties after clearing your cache, please do not hesitate to contact our support team for further assistance.

Thank you for your cooperation and understanding.

Best regards,