JUNE 22, 2023 | Advisory: Reported Issue/Delays with eClaims Services
UPDATE as of 9:20 AM - eClaims Services Restored
We would like to inform you that our team has completed a thorough check of the eClaims services, and we are pleased to announce that the services have been successfully restored. You are now able to re-try the submission process.
However, we kindly request that you take into consideration the current status of the eClaims server and the usual peak hours during which numerous facilities are submitting their claims. Please be aware that these factors may potentially impact your submission experience.
Rest assured, we will continue to monitor the status of the eClaims services closely. As of this moment, we can confirm that the services are active and online.
Thank you for your cooperation and understanding. We appreciate your patience, and we remain committed to providing you with the best possible service.
Dear valued clients,
We would like to inform you that we have received reports regarding some issues with our eClaims services starting last night around 9:30 PM and onwards. Several clients have experienced slow connection and encountered limitations when submitting claims. We are taking these concerns seriously and have initiated an investigation in collaboration with our DEV team and Philhealth.
Our dedicated team is actively working on identifying any changes that may have affected the submission process and caused the slow response of the eClaims services. Rest assured, we are making every effort to provide you with immediate updates and resolutions.
We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we work towards resolving these issues. We will keep you informed of any developments.
Thank you for your continued support.