Dear Valued Clients,

We wish to provide you with early notice regarding the upcoming observance of the following holidays and an extended weekend:

October 30, 2023 - Barangay and SK Elections

November 1, 2023 - All Saints Day

November 2, 2023 - All Souls Day

These holidays fall consecutively within a single week, and we kindly request our valued clients to thoughtfully plan their activities during this time. Furthermore, we wish to outline our operational plans and support arrangements, which the BizBox HD team will implement throughout this period. We also wish to share some pertinent reminders to ensure a smooth and seamless experience for all.

Limited Online Support:

While we recognize the significance of this holiday, Bizbox remains committed to assisting you with any urgent concerns you may have. Our team will be providing limited online support to address critical matters that require immediate attention. Please reach out to us through our online support channels for prompt assistance.

Submitting Tickets for Non-Urgent Issues:

For non-urgent matters, we kindly ask that you submit a support ticket through our helpdesk portal. Our team will address these issues according to our regular schedule. Your patience is appreciated as we work to provide assistance and resolution.

eClaims Transactions and Planning Ahead:

We encourage you to plan ahead for all eClaims related transactions. As the holiday may impact certain processes, taking proactive steps will ensure the smooth progression of your operations. As a routine reminder, we recommend and emphasize referring to the ECWS link and Beacon dashboards to stay updated on the current status of the eClaims webservices before submission: https://checkecws.philhealth.gov.ph/checkws/.

IT Team Check and Maintenance Activities:

In addition, we kindly request that your IT team review and ensure the active and secure status of all backups and other related maintenance activities. This proactive measure ensures the stability and security of your systems during this period.

Helpdesk Portal:

We encourage our valued clients to utilize the resources available through our Helpdesk Portal, including Knowledge Base Articles (KBA) and manuals. These resources provide detailed guidelines on how to effectively utilize features and functions in Bizbox products and other related documentation. For reference and access to these valuable resources, please visit the following link: https://helpdesk.bizbox.ph/portal/en/kb/articles-1.

We sincerely appreciate your understanding and cooperation. Our team at Bizbox remains dedicated to providing the support and service you need, even during holidays, and we kindly request your understanding that, despite our commitment to offering dedicated and active support, it's important to anticipate that our response times may occasionally experience delays and may not be as swift as usual. We look forward to continuing our partnership and assisting you in every possible way.

Thank you for your valued partnership and trust in Bizbox.

Best regards,

Bizbox Team