Dear Valued Clients,

As we approach the solemn observance of Holy Week, we extend our sincerest greetings to you and your loved ones. May this season of reflection and renewal bring you peace, blessings, and spiritual growth.

In light of the upcoming Holy Week break at Bizbox, we would like to inform you of our operational adjustments. Please take note of the following schedule changes:

- Temporary Suspension of Regular Operations: From March 25 (Monday) to March 29 (Friday), our regular operations will be temporarily suspended as we observe the sacred days of Holy Week. Normal operations will resume on April 1, 2024.

- Limited Online Support: During this period, our team will be available for limited online support for critical matters. Please do not hesitate to reach out through our online support channels for prompt assistance.

- Submitting Tickets for Non-Urgent Issues: For non-urgent matters, we kindly ask you to submit a support ticket through our helpdesk portal. Our team will address these issues following our regular schedule. Your patience and understanding are greatly appreciated.

- eClaims Transactions and Planning Ahead: To ensure smooth transactions, we encourage you to plan ahead for eClaims transactions. Should you require guidance or assistance, please feel free to reach out to us.

- IT Team Check and Maintenance Activities: We urge you to take this opportunity to ensure the active and secure status of backups and related maintenance activities. Proactive measures contribute to the stability and security of your systems.

- Helpdesk Portal Resources: Make the most of our Helpdesk Portal, where you can find valuable resources including Knowledge Base Articles (KBA) and manuals. Additionally, utilize the new Bizbox ChatBot for assistance. Detailed guidelines on Bizbox product features and functions are available at [helpdesk.bizbox.ph]. Kindly click this link to connect to an agent: https://wa.me/639171255657 or you may directly chat using your WhatsApp to +639171255657. Please note that you will need a WhatsApp account to connect directly with an Agent.

As we pause to commemorate Holy Week, we express our gratitude for your continued trust and partnership. We are committed to providing support even during holidays and remain dedicated to serving you with excellence.

May the grace and blessings of this Holy Week bring you renewed strength and inspiration.

Warm Regards,

The BizBox Team