NOVEMBER 20, 2023 | eClaims Webservices Downtime

NOVEMBER 20, 2023 | eClaims Webservices Downtime

Dear valued users,

We regret to inform you that the PhilHealth eClaims web services have been experiencing downtime since yesterday, and the interruption persists to date. We sincerely apologize for any inconvenience this may have caused. Rest assured, we have already escalated the matter to PhilHealth to verify the status and are actively seeking updates.

Our dedicated team will continue to monitorthe situation, and we commit to keeping you informed of any progress as soon as feedback is received. In the meantime, we kindly request your patience and understanding. We understand the importance of the eClaims web services to your operations, and we are working with our partner PhilHealth IT team to resolve the issue promptly.

During this period, we encourage you to refer to and regularly monitor the eClaims web services and Beacon connectivity portal until all servers are fully operational. Our team will remain on standby, ready to connect to any online server as soon as they become available.

Please be assured that submitting related tickets is not necessary, as the downtime is affecting all eClaims web services. We will continue to provide updates on this thread to keep you informed of any developments.

Thank you for your understanding, and we appreciate your patience as we work to resolve this issue promptly.

BizBox HD Team