Dear valued clients,

 

We promptly notified our technical counterparts at PhilHealth regarding the current issue of a flat line or offline status affecting the PhilHealth web services. This disruption is impacting the submission of claims, accompanied by error messages. We are actively monitoring the situation and awaiting feedback from our PhilHealth partners. Rest assured, we are committed to promptly updating our clients as soon as we receive relevant information.

 

We kindly request your understanding and patience regarding recent occurrences of intermittent connections and related eClaims issues. Please consider that these challenges may be associated with the ongoing system optimization efforts. We have full confidence that PhilHealth is actively addressing these matters to further optimize PhilHealth system and infrastructure.

 

An extension advisory has been issued, prolonging the ongoing optimization efforts until December 31, 2023. We appreciate your cooperation and understanding during this period.

 

Thank you for your continued trust.

 

BizBox HD Team