Dear valued clients, 

PhilHealth has officially confirmed the restoration of their websites and portals, including the eClaims-related functions, in a formal advisory issued on September 29. Our team has independently verified this information. We would like to reassure our valued clients that they can now proceed with eClaims transactions and submissions through Bizbox.

We strongly advise our clients to make it a regular practice to check the ECWS link for the status of the eClaims web services before making submissions. Additionally, we recommend considering off-peak hours to ensure a smooth submission process. It's essential to keep in mind other best practices and recommendations whenever we encounter issues with submissions.

Furthermore, we want to keep our valued clients updated on our continuous monitoring of the eClaims webservices' performance. We have noticed some fluctuations and intermittent connections in the system, which were observed yesterday and earlier today, as reflected on the ECWS link. Whenever we encounter such issues, which impact the submission experience, we make diligent efforts to transfer or migrate to an active server. We have already escalated this incident to the PhilHealth team for their evaluation. At present, we suspect that the fluctuations may be attributed to the increased volume of users and transactions following the service resumption. We will diligently keep an eye on the situation and provide our valued clients with guidance on submission patterns and strategies to ensure efficient eClaims activities.

We kindly request our clients' understanding and patience as we continue to monitor and provide updates on this matter. Your cooperation is greatly appreciated as we work to enhance the eClaims experience for all users.

Bizbox Team