Dear Valued Clients,

We are excited to inform you that we are embarking on a journey to enhance our support services and offer you a more streamlined and efficient customer experience. As part of these efforts, we will be conducting testing of a new support system, which includes the introduction of BizBox-ChatBot integrated with WhatsApp messaging as alternatives to our existing hotline numbers.

Purpose of the Enhancement:
The primary goal of this enhancement is to bring our customer support services in line with industry standards and deliver a more responsive, convenient, and modern support experience. We aim to provide you with quicker responses, improved accessibility, and enhanced accessibility through these digital channels.

Your Participation:
We value your feedback throughout this process. Your input and suggestions are highly valuable as they will help us refine and optimize the new support system to best meet your needs. We encourage you to share your experiences and any areas where you believe improvements can be made.

Timeline and Transition:
The testing phase is expected to begin on November 6 and continue on November 17. During this period, our existing hotline numbers will still be available for your use. We will keep you informed of the exact date when the new support system will fully replace the hotline numbers.

We appreciate your ongoing trust and support in our services. Rest assured, our commitment to providing you with excellent support remains unwavering. We believe that these enhancements will contribute to a more efficient and responsive support system that meets and exceeds your expectations.

If you have any questions or require further information, please do not hesitate to reach out to us. Your satisfaction is our top priority. 

BizBox HelpDesk Team