Dear Valued Clients,

We extend our gratitude for your continuous sharing of information regarding the intermittent issues initially observed by PLDT end-users. We are now receiving additional reports suggesting that we need to conduct further verification. Some clients appear to be experiencing access issues even when using alternative ISPs. It's essential for us to validate this information thoroughly, as our internal testing indicates that only PLDT users are affected.We genuinely appreciate your contributions as they enable us to provide accurate and up-to-date information. 

There have also been suggestions that this concern may be location-specific, which requires further verification. Reports have surfaced indicating that some PLDT users can still submit their claims successfully. We are actively investigating these additional details to substantiate the claims.

Our team has been actively communicating with the PLDT support team to understand the cause of this incident. According to one of the PLDT agents, they have identified a "line issue" during their technician's assessment. This issue pertains to a "DEGRADED STATUS" of the connection in a specific location. This degraded status is responsible for causing service problems, resulting in intermittent or complete loss of access to certain websites, including the Bizbox Beacon Portal.

Our team has been actively communicating with the PLDT support team to understand the cause of this incident. According to one of the PLDT agents, they have identified a "line issue" during their technician's assessment. This issue pertains to a "DEGRADED STATUS" of the connection in a specific location. This degraded status is responsible for causing service problems, resulting in intermittent or complete loss of access to certain websites, including the Bizbox Beacon Portal.

As this issue appears to be location-specific, we kindly request our clients in the affected area to report this matter to PLDT, specifying the websites that are inaccessible. Reporting it will help initiate the restoration process to resolve the problem.

In our ongoing efforts to investigate, we have also reached out directly to the PhilHealth Team. This outreach is aimed at determining if there are known issues or factors related to the ongoing optimization efforts on their end, as well as any potential ISP-related concerns. We are also seeking their valuable recommendations to assist us in providing resolution and assistance to our valued clients.

Rest assured we are committed to keeping you updated on any developments.

Warm regards,

Bizbox Team