Dear eClaims Users,

We're here to offer you essential guidance to ensure efficient eClaims submission. Our goal is to help you avoid technical challenges and prevent errors when dealing with a higher number of claim transactions.

Based on the tickets we've received; we've noticed instances where errors can occur during submissions. Our investigations suggest a potential connection to bulk submissions. This often happens when users or clients try to submit numerous claims simultaneously, causing possible bottlenecks leading to errors.

To ensure a smoother submission process and minimize errors, we suggest considering these points:

1. Submit in Smaller Batches: Instead of sending a large number of claims all at once, try submitting fewer claims per batch. As a starting point, we recommend submitting a minimum of 5 claims per batch. This approach helps avoid overwhelming the system and increases overall success.

2. Monitor Submissions: Keep an eye on each submission batch. Ensure that each batch goes through successfully before moving on. This proactive approach lets you catch and resolve issues early.

3. Verify Data Accuracy: Before submitting, double-check the data for accuracy and consistency. Mistakes can lead to RTH, so taking a moment to verify is essential. Along with accurate data, ensure that uploaded documents are correct and relevant. Mistakes in documents can also cause complications for RTH and Denied claims.

4. Stay Informed: Familiarize yourself with our submission guidelines and documentations. This knowledge empowers you to make informed decisions and navigate challenges effectively.

By following these recommendations, you can enhance the effectiveness of your eClaims submissions and significantly reduce the likelihood of encountering technical issues. If you have any questions or need further assistance, feel free to reach out to us. We're here to support you.

Thank you for your attention to this matter.

Bizbox Team