To our valued clients,

We've received communications confirming ongoing optimization activities by PhilHealth ITMD based on internal messages from Regional Offices (PRO) shared on our Facebook Group. We've also received advisory notices validating PhilHealth IT's efforts to improve eClaims web services. These optimizations aim to address slowdowns and intermittent connections caused by high utilization. We appreciate their proactive measures to resolve the issue and enhance system performance.

While we await a formal advisory from PhilHealth, we're collaborating closely to provide support and make necessary adjustments for their optimization efforts. We're committed to ensuring the success of these initiatives.

We've also learned about proposed submission schedules during the optimization activities based on error messages within the system. The suggested daily submission schedules are 6:00 am to 8:00 am, 12:00 pm to 1:00 pm, and 4:00 pm to 6:00 pm. These temporary schedules aim to facilitate smoother submissions while optimizations are underway.

To summarize the proposed submission schedules:

6:00 am to 8:00 am: A 2-hour window for submissions.

12:00 pm to 1:00 pm: A 1-hour window for submissions.

4:00 pm to 6:00 pm: A 2-hour window for submissions.

These designated timeframes have been suggested to facilitate a structured submission process during the optimization activities.

We apologize for any inconvenience caused by the ongoing optimization activities. We assure you that our collaborative efforts with the PhilHealth IT team aim to enhance the performance and efficiency of the eClaims web services, ultimately providing a better user experience. We appreciate your understanding and patience during this period of optimization.