Sticky Posts
eClaims System Maintenance Advisory
Dear Valued eClaims Clients, Please be informed that the BizBox eClaims system will undergo system maintenance today: 📅 Date: January 12, 2026 ⏰ Time: Starting at 8:00 PM onwards During this period, access to the BizBox eClaims may be temporarily unavailable
MARCH 31, 2025 | Status Update on eSOA and CF5 Implementation
Status Update on eSOA and CF5 Implementation | March 31, 2025 Dear Valued Clients, We understand that many of you are seeking updates on the status of the eSOA and CF5 implementation starting April 1, 2025. We would like to assure everyone that all system
Advisory: PIS and Beacon eClaims Downtime
Dear Valued eClaims Clients, We are pleased to announce that we will proceed with the scheduled rollout of the upgraded Beacon environment — a major enhancement focused on improving system speed, stability, and overall performance. These upgrades aim
October 07, 2025 | eClaims Web Service Connectivity
Dear Valued Clients, We understand how frustrating it can be when things don’t work as expected. We want to inform you that the eClaims web service is currently experiencing intermittent connection issues. Please rest assured that our team is actively
JULY 21, 2025 | All Concerns Must Now Be Submitted via Helpdesk Portal
Helpdesk Process Update: All Concerns Must Now Be Submitted via Helpdesk Portal Dear Valued Clients, Effective July 28, 2025, all support requests must be submitted through the BizBox Helpdesk Portal. We will no longer process requests sent directly to
Recent Topics
PIS - HOW TO EDIT CF5 XML (DRG) ON BIZBOX?
ANYBODY KNOW HOW TO EDIT CF5 DRG ON PIS ON NON-ADMIN ACCOUNTS? VER. 8.26.15.92
CHO BIRTHING HOME
Member is eligible, no issues found, pero transmittal error. Issue with cf5. Upon orientation ang new RVS code na gagamitin ay NSDBF pero upon validation sa cf5 lumalabas na “NO” same situation sa referrals at newborn care.
August 07, 2026 | Client Advisory: Updated Protocol on App Updates & System Maintenance
Dear Valued Client, As part of our continuous improvement initiatives, BizBox is implementing an updated protocol on application updates and standard system maintenance, effective August 20, 2026. For many years, BizBox has extended complimentary assistance
ERROR OCCURED ON HIS REPORTS
Any idea po para maayos yung ganito?
SOA REPORT PROCESSING WAS CANCELLED
Any idea po para maayos to? Okay naman na po yung sa report server. Thankyou
FOR UPLOADING OF CLAIMS ERROR
Hello po ask ko lang po anu po ba ang gagawin may lumalabas na ganito kapag ma a upload eclaims xml? Thank you.
no graph? please update need graph for beacon
BEACON SYSTEM'S SLOW CONNECTION (08/25/2026)
Can't Login to any account...
BEACON SYSTEM'S SLOW CONNECTION (08/25/2026)
Slow connection; Please recheck. Thank you,
FOLLOW UP TICKET #316491
FOLLOW UP TICKET #316491
BEACON SYSTEM'S SLOW CONNECTION (08/24/2026)
BEACON SYSTEM'S SLOW CONNECTION (08/24/2026) Please re-check. Thanks.
HOW TO DO MATERNITY CLAIMS
Baka may makatulong naman samin kung paano ang gumawa ng maternity claims, since April hirap na hirap na kami. Sobrang dami ng hinihingi. Ano-ano po ba ang mga kailangan kapag nag ssubmit? Attached photo below keeps on appearing.
New feature PC 2026-0006
Good day, I am writing to ask if you have released a new feature, update, or module in the BizBox system to support the requirements of PhilHealth Circular No. 2026-0006 (Expanded Maternity Care Benefit / EMCB). If it is already available, could you please
WHERE TO CYCLE TEST WHEN USING PIS TRAINING
san po ba mag cycle test sa pis? mag gawa padin po ba ng application thru live philhealth server? or meron po sila training server?
URGENT PO PLS, FOLLOWUP TICKET #315935
URGENT PO PLS, FOLLOWUP TICKET #315935 - Hindi po namin ma refile ang RTH na mag due na po this sunday... naka claims series not found pa po ang status, pa help po kami sana pa remote. today, para ma refile na po namin. pang 60 days na po this sunda
Error in CF
We also encounter problem while validating CF5, may problem po ba sa system or sa CF5 po namin?
FOLLOWUP TICKET #315935
FOLLOWUP TICKET #315935
bizbox: v 8.26.15.92
Good morning pa-follow up po for request ng exe update version of bizbox: v 8.26.15.92, thank you
NO E-TICKET ON TRANSMITTED CLAIMS
We also encounter transmit error today, may problem po ba ang system ngayon?
BEACON SYSTEM'S SLOW CONNECTION (08/14/2026)
Good day. May problema po ba ang Beacon System ngayon? Hindi po kase makapag-tag, validate at transmit ang aming mga staff. Pakirecheck po. Salamat.
ELECTRONIC STATEMENT OF ACCOUNT XML
ayaw po mavalidate nageerror
exe update v 8.26.15.92
good morning pa-follow up naman po yung request namin for exe update
eClaims System Maintenance Advisory
Dear Valued eClaims Clients, Please be informed that the BizBox eClaims system will undergo system maintenance today: 📅 Date: January 12, 2026 ⏰ Time: Starting at 8:00 PM onwards During this period, access to the BizBox eClaims may be temporarily unavailable
Hemodialysis Module?
Is there a manual or guide on how to use the Hemodialysis Benefits Agreement Form?
USER HAS NO ACCES TO PRINT THIS REPORT (EECL SUMMARY REPORT) PIS
HINDI NAMIN MA PRINT YUNG EECL SUMMARY REPORT KHIT ADMIN ACCT N GAMIT Paano po kami makakaprint? need help
FOLLOWUP TICKET #315355 & #313392
FOLLOWUP TICKET #315355 & #313392
exe update v 8.26.15.92
good morning, pa-follow up naman po yung request namin for exe update
follow up ticket #315114
good afternoon, pa-follow up po yung request namin for exe update v. 8.26.15.92
Missing PF Other Discount (Discount) on ESOA XML, previous rebuild meron, yung latest nawala po ba talaga?
Missing PF Other Discount (Discount) on ESOA XML, previous rebuild meron, yung latest nawala po ba talaga?
PIS - Regarding Dagger Asterisk in CF5
Good day po! Tanong lang po kami, regarding CF5, kasi according po kay PhilHealth, if ang primary dx po ng patient is may dagger asterisk, ang mangyayari po ay maghihiwalay po ang ICD na dagger and asterisk, yung generation po kasi ng CF5 from bizbox
URGENT!Request for Beacon Update to Support PhilHealth Circular No. 2026-0006 (EMCB)
Good day, We would like to inquire whether BizBox Beacon has already released a new feature, system enhancement, or module to support the requirements of PhilHealth Circular No. 2026-0006 (Expanded Maternity Care Benefit – EMCB). If the update is already
URGENT FOLLOW-UP: Pending Support Tickets Affecting PhilHealth eClaims Submission
Dear BizBox Helpdesk, Good day! We would like to urgently follow up on the status of our pending support tickets. It has already been 11 days since these tickets were created, and we have not yet received a resolution. Pending Ticket Numbers: 314001 313878
Follow-up Ticket
Follow up ticket #315003
follow-up ticket #313789
good morning, pa-follow up po yung ticket #313789, this is urgent po thank you
HOW PROCESS CANCER SCREENING THROUGH ECLAIMS
Panu po iprocess s eclaims ang Cancer Screening?
Guarantor to not post room charges
Have an option to prioritize accumulating Hospital Bill instead of Room charges, since HMO, Guarantee Letters refer to be posted from HB, and to prevent covering room charges both by PhilHealth and HMOs, GLs that causes duplication of accumulation to
KAMI LANG PO BA NAKAKARANAS NG MALI MALI ANG TOTAL NG DISCOUNT SA SENIOR?
ANG SABI SAMEN MERON PA INAAYOS DITO SA LATEST EXE, DATI SA LUMA NAMIN EXE .01 LAMG PROBLEM NAMIN NGAUN SOBRA LAKI NA, WAG SANA IREASON NA MALI PROCESS NAMIN, DAHIL GINAGAWA NAMIN STANDARD PROCESS NYO KUNO.
DRG
Good afternoon everyone, I was trying to use cf5 but this is the result? Please see attached
cf4
p help naman paano po maka access sa philhealth cf4..any tutorial po or agent ni bizbox para mag visit sa facility namin thanks
OECB PRICE SCHEME AND REPORT SERVER
Despite the system settings being correctly updated and my eligibility as a PhilHealth member being verified, the discount was not applied to the pharmaceutical charges.