Recent Topics
Notice: Limited Helpdesk Support on December 8, 2025
Dear Valued eClaims Clients, Please be advised that the BizBox Helpdesk team will have limited availability on December 8, 2025, as the country commemorates the Feast of the Immaculate Conception of Mary. During this period, we encourage all users to
Philhealth mapping
Patulong naman po sa phihealth items mapping. .ano po ang mapping ng newborn hearing test?salamat po
RTH TRANSMITAL FROM PHILHEALTH DUE TO ERRORS ENCOUNTER IN CF4 AND RESULT OF NO ESOA FOUND
good day maam/sir, we received 18 RTH transmital from philhealth indicating " WITH ERRORS IN CF4 XML FOR REFERRAL TO SERVICE PROVIDER TO FIX AND RE-FILE" other rths claims also indicating "NO RECORD FOUND IN ESOA" but on the otherhand upon checking ESOA
Error
Error in encoding in the data of child age 0-60 months in the category of MUAC ( Measurement Upper Arm circumference.) Attached below the sample of the transmittal.
Eclaim PHIC processing
Ask kung naencounter nyo yung after iprocess ung phic ng patient after madischarge ,ngaung iffile n para isend sa philhealth elclaims .iba ang amount sa CF2.. ngaun kelangan p nmin idelete at ulitin yung phic deduction. mbabago yung Date Processed , hindi
Follow-up Ticket
Follow up Ticket #283872
Follow up Ticket #283872 asap po, got another 2 patients concern po dito.
November 27, 2025 | Scheduled eClaims System Maintenance
Dear Valued eClaims Clients, Please be advised that there will be scheduled system maintenance for BizBox eClaims tomorrow, November 28, 2025, from 12:00 NN to 01:00 PM. During this time: ⚠️Access to the BizBox eClaims Beacon Portal may be temporarily
SERIES FOR DELETION
Sir/Ma'am, Good day! We have a lot of DENIED claims due to DOUBLE FILING / SAME DAY CONFINEMENT. NOTE: SERIES FOR DELETION. We already raised this issue at the Philhealth Regional Office 2 - BAS department and they suggested us to DELETE the DOUBLE ENTRY
no discharge date and contact number
no discharge date and contact number and replace the old 204-9617 by 0917-707-6716 to all patients generated in ESOA
REQUESTING FOR SQL CODE FOR MULTIPLE DEACTIVATION OF ITEMS
PWEDE PO BA MAKAHINGI NG CODE PARA PO MGDEACTIVATE NG MARAMING ITEMS SA MMS PO, THAN YOU!
November 19, 2025 | Scheduled eClaims System Maintenance
Dear Valued Clients, Please be advised that there will be a scheduled system maintenance for eClaims today, November 19, 2025, from 9:00 PM to 11:00 PM. During this time, access to the BizBox eClaims Beacon Portal may be temporarily unavailable or limited,
FOLLOW UP TICKET #270901
Waiting for remote from agent carlos
Actual Charges - Discount = Balance Forwarded not equal
Actual Charges - Discount = Balance Forwarded not equal on esoa Ano mga configuration nyo na effective sa pag discount PWD/Senior? 4 Decimal? 2 Decimal? per items or per total? ang hirap kasi minsan ok na 4 decimal na per items, minsan ayaw sa 2 decimal
Advisory: PIS and Beacon eClaims Downtime
Dear Valued eClaims Clients, We are pleased to announce that we will proceed with the scheduled rollout of the upgraded Beacon environment — a major enhancement focused on improving system speed, stability, and overall performance. These upgrades aim
BIZBOX NOT WORKING - CANNOT CONNECT TO SQL SERVER
Hello po. Pa assist po kami sa bizbox. Ayaw po mag connect sa sql server at may isa pang issue regarding sa PIS. Please see attached photo
uploading of 1st tranche
the uploading of 1st tranche was disabled
DISCOUNT ERROR
Hello! May mga ibang facility din po ba na nakaka-experience na mostly na may discounts yung patient nila ay mali-mali ang discounts? Like may mga items na hindi discounted and nagiging reason of denial ng claims since underdeduction ang claims. For reference:
How to verify the hospital code for new system link invitation?
Please verify hospital code 637 for Well Family Midwife Clinic Burauen. The system is still down, we have claims to be sumbitted that has been beyond 60 days already. Nakaka sad hindi kami makapasa at hindi mababayaran ng Philhealth. We pain naman po
UNABLE TO ACCESS BIZBOX SYSTEM
Good day, We're unable to access the Bizbox system for 2 weeks now. The screen shows an "Error 403 - This web app is stopped" message. It seems the Bizbox web application might be stopped or under maintenance. Please note that our payment for the subscription
Something went wrong, Entered PMCC does not exist in Excel file Z00035
Hi everyone can you kindly assist us regarding sending claims. I am using the assigned beacon portal link that was sent in our email then I cannot validate xml also membership inquiry, attached here the image of what is appearing when I try to do so.
Follow up ticket
Follow up ticket #284613
My portal assignment was the https://beacon-s2.bizbox.ph/login.
My problem was I cannot validate my claim for the reason that eclaims URL or PHIC web service not available as of this moment. for one week this is always the reason until now. I already reported this to Philhealth Region Butuan City but they said that
Attending Pysician
Pano po magchange ng Physician sa SOA ung unang nalagay na doctor po kasi ang nagrereflect.
Claim Form 5 XML PHIC Return Message : 500 :
Good day po, meron po ba nakaka encounter sa inyo nang ganito? nakaka experience po kasi kami ng error kapag nag process nang cf5. pero minsan nakakapag process naman kami at walang error. goods naman po yung sa internet provider namin.
FOLLOW UP TICKET #283823
FOLLOW UP TICKET #283823
Follow-up Ticket
Follow-up ticket ##284613 Hindi po ma preview and save yung xray result ni Patient.
LOG-IN ERROR
hello po good evening! naka access na po ba kayo sa updated bizbox? hindi pa po kami nka access
error to open bizbox account
error to open bizbox account
beacon portal
hi mam gud day. hindi ko po kasi ma open yung beacon account ko lagi po unauthorized log in
Requisition Error When Selecting Item (on Selected Patients)
Nag error prompt siz Bizbox kapag mag seselect ng item ng requistion in HIS.
difficulty of transmitting claim
patient admission September 9, 2025 and it need to sent soon please response. thank you
how to change the email add of the bizbox account ?
need po mag change nang email wala po kami natatanggap na update niyo po . madami na po kami pending di maka open sa portal . salamat
LOGIN ERROR
October 07, 2025 | eClaims Web Service Connectivity
Dear Valued Clients, We understand how frustrating it can be when things don’t work as expected. We want to inform you that the eClaims web service is currently experiencing intermittent connection issues. Please rest assured that our team is actively
Notice: Limited Helpdesk Support on October 31, 2025
Dear Valued Clients, Please be informed that the BizBox Helpdesk Team will have limited availability on October 31, 2025, in observance of All Saints’ Day. During this time, we encourage you to make use of our Knowledge Base Articles (KBA) for guidance
PIS Error while Refiling
Good pm bizbox, pasuyo po sa error kapag nag rerefile po ng RTH. Thank youuu
BizBox eClaims URL Updates
JULY 21, 2025 | All Concerns Must Now Be Submitted via Helpdesk Portal
Helpdesk Process Update: All Concerns Must Now Be Submitted via Helpdesk Portal Dear Valued Clients, Effective July 28, 2025, all support requests must be submitted through the BizBox Helpdesk Portal. We will no longer process requests sent directly to
Discrepancy in Bizbox Database Update Sequence — Is This Normal or a Problem?
Hi everyone, I noticed something unusual while checking the Bizbox database update history. When I scrolled through the appsysDBUpdates table, I found that the version sequence doesn’t appear to follow a continuous pattern (see example below): 8.26.14.52
8.26.14.53
8.26.14.54
8.26.15.0
8.26.15.1
8.26.15.2
8.26.15.3
...