Sticky Posts
Advisory: PIS and Beacon eClaims Downtime
Dear Valued eClaims Clients, We are pleased to announce that we will proceed with the scheduled rollout of the upgraded Beacon environment — a major enhancement focused on improving system speed, stability, and overall performance. These upgrades aim
October 07, 2025 | eClaims Web Service Connectivity
Dear Valued Clients, We understand how frustrating it can be when things don’t work as expected. We want to inform you that the eClaims web service is currently experiencing intermittent connection issues. Please rest assured that our team is actively
JULY 21, 2025 | All Concerns Must Now Be Submitted via Helpdesk Portal
Helpdesk Process Update: All Concerns Must Now Be Submitted via Helpdesk Portal Dear Valued Clients, Effective July 28, 2025, all support requests must be submitted through the BizBox Helpdesk Portal. We will no longer process requests sent directly to
Important Notice: eClaims System Maintenance
Dear Valued eClaims Clients, Please be informed that emergency system maintenance has been scheduled as follows: October 3 (Friday), 11:00 PM – October 4 (Saturday), 3:00 AM October 4 (Saturday), 11:00 PM – October 5 (Sunday), 3:00 AM During this period:
OCTOBER 3, 2025 | Beacon System Enhancements & Scheduled Downtime
Dear Valued eClaims Clients, We are pleased to announce that major enhancements will be implemented in the Beacon platform to further improve speed, stability, and overall performance. These upgrades are designed to address common challenges such as slower
Recent Topics
PIS-Circular No. 2025 - 0028
Good day po. Follow up ticket #288557
Hi! Does anyone encountered "Exceeded Max Date" errors in your claims preparation?
Hi! does anyone encountered "Exceeded Max Date" errors in your claims preparation? This happens when we prepare in advance the documents of a patient say admitted today and will be discharge tomorrow. Preparing the claims today will encounter "Exceeded
ERROR VALIDATING FILE: PARAMETER EXCEPTION
GOOD DAY! SEE AN ATTACHMENT FILE WE NEED THIS AS SOON AS POSSIBLE THANK YOU.
FOLLOW UP TICKET #288778
Follow up Ticket Database or Server related
Follow up ticket
Follow up ticket # ID 289249.
OECB PF DISTRIBUTION PORTION
Good day , from metro hospital may ask po kami just to clarify regarding sa oecb pf charges like er/consultation after po kasi naming mag proceed nang oecb claims then yong pf po kasi is kasama nadoon sa hospital charges so bale walang nakalagay na PF
BIZBOX LOG
HELLO, GOOD MORNING MAY PROBLEMA PO BA SA BIZBOX NGAYON SOBRANG LOG PO KASI THANKYOU
HELLO GOOD DAY! MAY I ASK WHAT ITB MEANS IN THE SOA? BECAUSE IT WAS TAGGED AS RTH AND THEY ARE REQUESTING THAT I SUBMIT AN SOA WITH ITB
HELLO GOOD DAY! MAY I ASK WHAT ITB MEANS IN THE SOA? BECAUSE IT WAS TAGGED AS RTH AND THEY ARE REQUESTING THAT I SUBMIT AN SOA WITH ITB
Follow-up Ticket
Hi Ma'am/Sir, Good Day! Follow-up po kami dito sa ticket namin. Salamat at God Bless
Unable to add new patient. PLUS sign is MISSING
Unable to add new patient in the BIZBOX PORTAL. PLUS sign is MISSING
Follow-up ticket
Follow-up Ticket #288291 Salamat at God Bless
Advisory: PIS and Beacon eClaims Downtime
Dear Valued eClaims Clients, We are pleased to announce that we will proceed with the scheduled rollout of the upgraded Beacon environment — a major enhancement focused on improving system speed, stability, and overall performance. These upgrades aim
Scheduled Maintenance Advisory
Dear Valued eClaims Clients, Please be advised that BizBox eClaims will undergo scheduled maintenance on: 📅 December 14, 2025 (Sunday) ⏰ 9:00 PM to 11:00 PM During this period, Beacon will be unavailable. We encourage all users to prioritize and complete
follow up ticket #283851
about transmission of eclaims
Follow up ticket
Follow-up ticket #288291
Hindi makapag pbef sa system
Good day, May problema po ba sa system hindi po kasi ako makapag add ng member or makapag pbef po.
Bizbox Holiday Advisory – Christmas Season 2025
Dear Valued BizBox Clients, Warm greetings from BizBox, Inc. As the Christmas season approaches, we would like to share our official holiday schedule and support availability to help your teams plan ahead and ensure smooth operations throughout this period.
BEACON CLAIMS STATUS
Saan na ponag checheck ng mga claims na RTH, denied na transmitted using PIS? Thank you
validation error
ANNUAL STATISTICAL REPORT-ONLINE ERROR
WHY THE STATISTICAL REPORT-ONLINE IN (II-HOSPITAL OPERATION) IS NOT USABLE LIKE I CONNOT USE ALL THE SERVICES IN THAT INTERFACE.
CF4 CONCERN ON RDL DESIGN FOR CF4 IN PIS
CF4 CONCERN ON RDL DESIGN FOR CF4 IN PIS
Notice: Limited Helpdesk Support on December 8, 2025
Dear Valued eClaims Clients, Please be advised that the BizBox Helpdesk team will have limited availability on December 8, 2025, as the country commemorates the Feast of the Immaculate Conception of Mary. During this period, we encourage all users to
Philhealth mapping
Patulong naman po sa phihealth items mapping. .ano po ang mapping ng newborn hearing test?salamat po
RTH TRANSMITAL FROM PHILHEALTH DUE TO ERRORS ENCOUNTER IN CF4 AND RESULT OF NO ESOA FOUND
good day maam/sir, we received 18 RTH transmital from philhealth indicating " WITH ERRORS IN CF4 XML FOR REFERRAL TO SERVICE PROVIDER TO FIX AND RE-FILE" other rths claims also indicating "NO RECORD FOUND IN ESOA" but on the otherhand upon checking ESOA
Error
Error in encoding in the data of child age 0-60 months in the category of MUAC ( Measurement Upper Arm circumference.) Attached below the sample of the transmittal.
Eclaim PHIC processing
Ask kung naencounter nyo yung after iprocess ung phic ng patient after madischarge ,ngaung iffile n para isend sa philhealth elclaims .iba ang amount sa CF2.. ngaun kelangan p nmin idelete at ulitin yung phic deduction. mbabago yung Date Processed , hindi
Follow-up Ticket
Follow up Ticket #283872
Follow up Ticket #283872 asap po, got another 2 patients concern po dito.
November 27, 2025 | Scheduled eClaims System Maintenance
Dear Valued eClaims Clients, Please be advised that there will be scheduled system maintenance for BizBox eClaims tomorrow, November 28, 2025, from 12:00 NN to 01:00 PM. During this time: ⚠️Access to the BizBox eClaims Beacon Portal may be temporarily
SERIES FOR DELETION
Sir/Ma'am, Good day! We have a lot of DENIED claims due to DOUBLE FILING / SAME DAY CONFINEMENT. NOTE: SERIES FOR DELETION. We already raised this issue at the Philhealth Regional Office 2 - BAS department and they suggested us to DELETE the DOUBLE ENTRY
no discharge date and contact number
no discharge date and contact number and replace the old 204-9617 by 0917-707-6716 to all patients generated in ESOA
REQUESTING FOR SQL CODE FOR MULTIPLE DEACTIVATION OF ITEMS
PWEDE PO BA MAKAHINGI NG CODE PARA PO MGDEACTIVATE NG MARAMING ITEMS SA MMS PO, THAN YOU!
November 19, 2025 | Scheduled eClaims System Maintenance
Dear Valued Clients, Please be advised that there will be a scheduled system maintenance for eClaims today, November 19, 2025, from 9:00 PM to 11:00 PM. During this time, access to the BizBox eClaims Beacon Portal may be temporarily unavailable or limited,
FOLLOW UP TICKET #270901
Waiting for remote from agent carlos
Actual Charges - Discount = Balance Forwarded not equal
Actual Charges - Discount = Balance Forwarded not equal on esoa Ano mga configuration nyo na effective sa pag discount PWD/Senior? 4 Decimal? 2 Decimal? per items or per total? ang hirap kasi minsan ok na 4 decimal na per items, minsan ayaw sa 2 decimal
BIZBOX NOT WORKING - CANNOT CONNECT TO SQL SERVER
Hello po. Pa assist po kami sa bizbox. Ayaw po mag connect sa sql server at may isa pang issue regarding sa PIS. Please see attached photo
uploading of 1st tranche
the uploading of 1st tranche was disabled
DISCOUNT ERROR
Hello! May mga ibang facility din po ba na nakaka-experience na mostly na may discounts yung patient nila ay mali-mali ang discounts? Like may mga items na hindi discounted and nagiging reason of denial ng claims since underdeduction ang claims. For reference:
How to verify the hospital code for new system link invitation?
Please verify hospital code 637 for Well Family Midwife Clinic Burauen. The system is still down, we have claims to be sumbitted that has been beyond 60 days already. Nakaka sad hindi kami makapasa at hindi mababayaran ng Philhealth. We pain naman po
UNABLE TO ACCESS BIZBOX SYSTEM
Good day, We're unable to access the Bizbox system for 2 weeks now. The screen shows an "Error 403 - This web app is stopped" message. It seems the Bizbox web application might be stopped or under maintenance. Please note that our payment for the subscription