Sticky Posts
eClaims System Maintenance Advisory
Dear Valued eClaims Clients, Please be informed that the BizBox eClaims system will undergo system maintenance today: 📅 Date: January 12, 2026 ⏰ Time: Starting at 8:00 PM onwards During this period, access to the BizBox eClaims may be temporarily unavailable
Advisory: PIS and Beacon eClaims Downtime
Dear Valued eClaims Clients, We are pleased to announce that we will proceed with the scheduled rollout of the upgraded Beacon environment — a major enhancement focused on improving system speed, stability, and overall performance. These upgrades aim
October 07, 2025 | eClaims Web Service Connectivity
Dear Valued Clients, We understand how frustrating it can be when things don’t work as expected. We want to inform you that the eClaims web service is currently experiencing intermittent connection issues. Please rest assured that our team is actively
JULY 21, 2025 | All Concerns Must Now Be Submitted via Helpdesk Portal
Helpdesk Process Update: All Concerns Must Now Be Submitted via Helpdesk Portal Dear Valued Clients, Effective July 28, 2025, all support requests must be submitted through the BizBox Helpdesk Portal. We will no longer process requests sent directly to
Important Notice: eClaims System Maintenance
Dear Valued eClaims Clients, Please be informed that emergency system maintenance has been scheduled as follows: October 3 (Friday), 11:00 PM – October 4 (Saturday), 3:00 AM October 4 (Saturday), 11:00 PM – October 5 (Sunday), 3:00 AM During this period:
Popular Articles
GS-002 Bizbox Service Level of Agreement
is document represents a Service Level Agreement ("SLA" or "Agreement"), between the BIZBOX and the CLIENT for the provisioning of IT services required to support and sustain the BIZBOX line of solutions for CLIENT’s operations. The document will ...
GS-001 Bizbox Terms and Conditions
In line with our goal to provide our clients excellent service, Bizbox Inc. takes this opportunity to let everyone know that we have established an online community network where everyone can collaborate and share great ideas. This online community ...
FMS-029 - Adding of Alphanumeric Tax Code – Disbursement Voucher
This procedure offers comprehensive guidance on encoding Alphanumeric tax codes when creating disbursement vouchers. Through this process, users can seamlessly add various ATC types along with their corresponding tax rates, followed by a ...
001 - How to plot schedule
1. On the leftmost part of HR Payroll module, select Timekeeping, Schedules & DTR, Schedules and click Plot/Assign. Figure 17. How to Plot Schedule – Plot/assign 2. First, we must choose the employee/s we wish to assign schedule to by clicking the ...
8.26.15.1
We are delighted to share with you a set of new features and a list of fixes that we have in store for the June 2024 official release. With the improved quality and enhanced options, you can now experience a better Hospital Information System 8. The ...
Recent Topics
saan report nakakakuha ng Lhio No. Series No
KIS - SLOW CONNECTION (UPLOADING & EXTRACTING)
Good Day Ma'am/Sir, saan po kaya merong problema kapag nakapagpasok ng patient sa portal tapos ieextract na sa KIS for consultation, hindi po sya agad lumalabas dapat po real-time yun. tapos sa uploading naman po, loading lang palagi po. pasuyo naman
RTH TRANSMITAL FROM PHILHEALTH DUE TO ERRORS ENCOUNTER IN CF4 AND RESULT OF NO ESOA FOUND
good day maam/sir, we received 18 RTH transmital from philhealth indicating " WITH ERRORS IN CF4 XML FOR REFERRAL TO SERVICE PROVIDER TO FIX AND RE-FILE" other rths claims also indicating "NO RECORD FOUND IN ESOA" but on the otherhand upon checking ESOA
Room Charge Discrepancy
Bakit ganito?? Sa Charging sa Bed kalahati araw lang yung charge pero bakit sa itemized kalahati n nga yung price ng room and beds hinati pa s total kay di tugma yung TOTAL amount sa TOTAL sa Itemized
"URGENT" FOLLOWUP TICKET #291856
"URGENT" FOLLOWUP TICKET #291856
FOLLOWUP TICKET #291708 & #291706
FOLLOWUP TICKET #291708 & #291706
Follow up ticket #264326
Follow up ticket #264326
Debit Adjustment in SOA
Meron na po ba dito naka encounter na may Debit Adjustment ang SOA then naging caused of RTH ni PHIC.
Message Prompt when transmitting the claims if opd - patient was not discharge in the system
Hi Ma'am/Sir, Good Day! May we suggest on the future updates to include this feature "Message Prompt when transmitting the claims, if OPD - patient was not discharge in the system". This could help us eliminate return claims due to patient has no discharge
BEACON SYSTEM - SLOW CONNECTION (01/19/2026)
Sir / Madame: Good day. May problema po ba ang Beacon System ngayon? Mabagal po kase ang system kanina pa. Makikicheck po. Salamat po.
Doctor accreditation number is not yet used in the facility.
Doctor accreditation number is not yet used in the facility.
eClaims System Maintenance Advisory
Dear Valued eClaims Clients, Please be informed that the BizBox eClaims system will undergo system maintenance today: 📅 Date: January 12, 2026 ⏰ Time: Starting at 8:00 PM onwards During this period, access to the BizBox eClaims may be temporarily unavailable
exceeded max date
i cannot retrieve my claims because of this
EDIT ITEMIZED BILLING DATE
Good morning po, paano po iedit yung date sa itemized billing date po? For RTH Claims po kasi namin. Example po ito, Date admitted po neto is October 25,2025, pero sa itemized po is naka October 24,2025. Pa assist naman po if ano po need namin gawin.
Floating amout on PIS OUTRIGHT DEDUCTION
AFTER MAG APPLY NG PWD DISCOUNT AND OUTRIGHT DEDUCTION HINDI NA BALANCE YUNG COMPUTATION TABLE SA PIS. MALI NA YUNG AMOUNT BALANCE NA DAPAT 350..NAGIGING 330 ..HIDI MAUPLOAD SA ECLAIMS KC MALI2 YUNG COPUTATION
Follow-up ticket
RDL-Item electronic Stock card Report
Modfication
Follow-up Ticket
Follow-up ticket #288291
Follow up Ticket # 289136
SOC 1 TYPE 2 Report
PIS-Circular No. 2025 - 0028
Good day po. Follow up ticket #288557
Hi! Does anyone encountered "Exceeded Max Date" errors in your claims preparation?
Hi! does anyone encountered "Exceeded Max Date" errors in your claims preparation? This happens when we prepare in advance the documents of a patient say admitted today and will be discharge tomorrow. Preparing the claims today will encounter "Exceeded
ERROR VALIDATING FILE: PARAMETER EXCEPTION
GOOD DAY! SEE AN ATTACHMENT FILE WE NEED THIS AS SOON AS POSSIBLE THANK YOU.
FOLLOW UP TICKET #288778
Follow up Ticket Database or Server related
Follow up ticket
Follow up ticket # ID 289249.
OECB PF DISTRIBUTION PORTION
Good day , from metro hospital may ask po kami just to clarify regarding sa oecb pf charges like er/consultation after po kasi naming mag proceed nang oecb claims then yong pf po kasi is kasama nadoon sa hospital charges so bale walang nakalagay na PF
BIZBOX LOG
HELLO, GOOD MORNING MAY PROBLEMA PO BA SA BIZBOX NGAYON SOBRANG LOG PO KASI THANKYOU
HELLO GOOD DAY! MAY I ASK WHAT ITB MEANS IN THE SOA? BECAUSE IT WAS TAGGED AS RTH AND THEY ARE REQUESTING THAT I SUBMIT AN SOA WITH ITB
HELLO GOOD DAY! MAY I ASK WHAT ITB MEANS IN THE SOA? BECAUSE IT WAS TAGGED AS RTH AND THEY ARE REQUESTING THAT I SUBMIT AN SOA WITH ITB
Follow-up Ticket
Hi Ma'am/Sir, Good Day! Follow-up po kami dito sa ticket namin. Salamat at God Bless
Unable to add new patient. PLUS sign is MISSING
Unable to add new patient in the BIZBOX PORTAL. PLUS sign is MISSING
Follow-up ticket
Follow-up Ticket #288291 Salamat at God Bless
Advisory: PIS and Beacon eClaims Downtime
Dear Valued eClaims Clients, We are pleased to announce that we will proceed with the scheduled rollout of the upgraded Beacon environment — a major enhancement focused on improving system speed, stability, and overall performance. These upgrades aim
Scheduled Maintenance Advisory
Dear Valued eClaims Clients, Please be advised that BizBox eClaims will undergo scheduled maintenance on: 📅 December 14, 2025 (Sunday) ⏰ 9:00 PM to 11:00 PM During this period, Beacon will be unavailable. We encourage all users to prioritize and complete
follow up ticket #283851
about transmission of eclaims
Follow up ticket
Follow-up ticket #288291
Hindi makapag pbef sa system
Good day, May problema po ba sa system hindi po kasi ako makapag add ng member or makapag pbef po.
Bizbox Holiday Advisory – Christmas Season 2025
Dear Valued BizBox Clients, Warm greetings from BizBox, Inc. As the Christmas season approaches, we would like to share our official holiday schedule and support availability to help your teams plan ahead and ensure smooth operations throughout this period.
BEACON CLAIMS STATUS
Saan na ponag checheck ng mga claims na RTH, denied na transmitted using PIS? Thank you
validation error
ANNUAL STATISTICAL REPORT-ONLINE ERROR
WHY THE STATISTICAL REPORT-ONLINE IN (II-HOSPITAL OPERATION) IS NOT USABLE LIKE I CONNOT USE ALL THE SERVICES IN THAT INTERFACE.
CF4 CONCERN ON RDL DESIGN FOR CF4 IN PIS
CF4 CONCERN ON RDL DESIGN FOR CF4 IN PIS